Privacy policy

Privacy Policy. We protect your data. This privacy policy has been drawn up in compliance with the GDPR rules.

1. Who we are

Our website address is: https://nomado.eu

We at nomado telecom sprl, with registered office at Avenue Gevaert 137, 1332 Genval, Belgium, enterprise and VAT number BE 0889722107 ("nomado”) respect your privacy.

This is our policy page where we set out how we collect, use and share your data about you. The objective of this policy is to inform you our data collection practices while protecting your rights to access, correct or restrict our use of your personal data.

When we say “nomado”, “we” or “us” in this policy, it refers to nomado Telecom SPRL.

The “POLICY” mentioned in this page refers to this Privacy Policy.

The terms “data” or “personal data” and “personal information” have the same meaning in the context of this Privacy Policy.

By providing nomado your personal information you accept the terms of this Policy and you agree to your data being processed by nomado as described herein.

nomado may change this policy from time to time by updating this page.

2. What personal data we collect and why we collect it

We may hold and collect personal information about you when you signed up for nomado. The common type of information we collect are your Names, Addresses, Contact Numbers, e-mail addresses, IP addresses and payment details.

How We Collect Your Personal Data

We collect certain data from you directly when you enter personal information about you when signing up for your nomado account, using nomado contact form, create trouble ticket, contacting nomado thru chat or email support, thru sending of documents for phone number registration and number portability. We also collect data from you automatically like your IP address coming from your registration string or by visiting our website.

Purpose of Collecting Personal Data

We will use your personal information mostly:

  1. To fulfil our obligations to you in providing nomado VoIP service, such as:
    • providing you information pertaining to your nomado account and subscription;
    • troubleshoot your issues;
    • process you request and delivery of your orders;
    • process your request for number transfer;
    • responding to your questions and inquiries; and
    • dispute management
  2. To fulfil our statutory obligations such as:
    • phone number registration, where required;
    • invoicing and taxation; and
    • security against fraud and abuse
  3. To verify your identity when you sign-up for nomado
  4. For the production of telephone directories or URL directories or in aid of directory enquiries
  5. For market studies
  6. Quality assurance
  7. For updating you with operational news and information about nomado. Where you give us consent:
    • to provide you with marketing information about nomado products and services and by any other companies nomado has a contractual relationship with; and
    • in customizing our services and websites, like advertising that appear on www.nomado.eu where this involves the use of cookies or similar technologies- in order to provide a more personalize experience
  8. for purposes as required or permitted by law;
  9. for the purpose of responding to request by government, a court of law, or law enforcement authorities conducting an investigation, or
  10. to ensure safety or integrity of our users, employees, third parties, the public, or our Services.

Contact forms and Cookies

If you leave a message on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another message. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you login, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Who We Disclose Your Personal Information With

As a communication provider, we share your personal data in order to fulfil our obligations to you(our end-users), to third-party providers, and to the legal authority.

For example, we share your personal data with our third-party vendor when you request for number transfer. Also, telecom regulation in every country normally requires for phone number registration. The end-user’s information are provided to these third-party vendors to complete the registration process.

In compliance with our legal obligations, we are obliged to disclose to the legal authority all data as required by applicable law, regulations, and legal processes.

Your personal information shall only be disclosed to third parties for the specific reasons specified above. We share certain data about you:

  1. With service providers, agents and other third parties providing services for nomado and who performs services on our behalf like payment processing, data analysis, phone number registration, processing of local number portation, marketing and advertising services, email and hosting services, and customer service and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
  2. With our business partners;
  3. With analytics and data enrichment providers;
  4. With your social media providers;
  5. With companies helping us run promotions and surveys,
  6. advertising companies who help us promote our Services; and
  7. As permitted or required by law, may also share your data as needed for security, legal compliance, or as part of a business restructuring.

We can share data in other ways if it is aggregated or de-identified or if we get your consent.

4. Right to Access, Rectification, Objection and Deletion of Data

You can access some of your personal information which nomado has collected by logging in to your nomado portal. You may also request to access other personal information we hold about you after providing nomado with verification requirements. If you believe that any information we are holding on you is incorrect or incomplete, you can request correction of errors in that data. To make access or correction request you may contact nomado Team thru writing at the mailing address provided below this policy or thru chat, trouble ticket, contact form or email us support@nomado.eu

If you have previously agreed to us using your personal information for marketing purposes, you may withdraw your consent using opt- out button on your portal , unsubscribing from our mailing list or by informing us thru writing at the mailing address provided below this policy or thru chat, trouble ticket, contact form or email us support@nomado.eu . Note that nomado will still send you transactional and relationship messages, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.

5. How we protect your data

nomado has implemented safeguards to help us protect your personal data. Despite these safeguards, no system is able to provide absolute security. You are using a Voice Over Internet Phone service which relies on the public internet. Hence, upon creating your nomado account and by continued use you acknowledge the risk that third parties may gain access to your information without your knowledge or consent.

However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public internet. Therefore, you acknowledge the risk that third parties may gain unauthorised access to your information. Keep your account password secret and please let us know immediately if you think your password was compromised. It is your responsibility to keep your passwords and sip parameters secret and inform us immediately upon knowledge that such information are compromised.

Privacy Interest of Children

nomado recognizes and protects the privacy interest of children. Children who are below 18 years old should not sign-up for nomado. Personal Data collected from children under such age, will be deleted immediately after discovery.

Parents who believe that nomado may have collected personal data from their child with those those ages can submit a request that it be removed to support@nomado.eu

Period Which the Personal Data Will be Stored

The collected personal data shall be stored in accordance with the statutory retention periods and may be disclosed to the judicial and administrative authorities in accordance with the prevailing regulations.

nomado will retain your personal information for as long as necessary to provide the services and to comply with our legal obligations.

As you have no commitment with nomado, if you no longer want to use our service you may terminate your account anytime and may request for your data which are not necessary for lawful processing to be deleted, or you may request nomado to transfer your data to 3rd party where possible by informing nomado thru writing at the mailing address provided below this policy or thru chat, trouble ticket, contact form or email us support@nomado.eu. Personal information as necessary for our legitimate business interests, to comply with the law and other statutory obligations, to enforce the terms of service and take other actions permitted by law will be retained in accordance with this policy otherwise it will be removed within 6 months to 1 year after the account became dormant or inactive or immediately after request for deletion or termination is received.

Should you have unresolved concerns, you have the right to lodge a complaint with a data protection supervisory authority of the country of your habitual residence; place of work or place of the alleged infringement.

6. Who to contact regarding your data and this policy:

Concerns regarding your Data and this policy may be send to: support@nomado.eu or to the following address:

Olivier Vermeersch
nomado Telecom
Avenue Gevaert 137, 1332 Genval,
Belgium.

nomado Telecom Privacy Policy, effective date May 25, 2018

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